Gamewatchers Concierge Service
Welcome to the world of Gamewatchers Concierge – a high-touch service that operates around the clock from Monday to Friday. Our dedicated Gamewatchers Concierge team is available via phone and email to assist you.
This bespoke travel service is open to Gamewatchers guests and travel advisors, offering expert guidance, immediate access to real-time availability at Gamewatchers lodges, and the option to reserve space. We provide ongoing communication with travelers and travel advisors to manage travel arrangements.
In addition to these complimentary services, our optional 'Exclusive' Concierge Service provides comprehensive pre-, during-, and post-travel assistance, including 24/7 emergency and incident support.
Who can access this service?
What does our fully integrated Concierge Service offer?
Complimentary Concierge Services offered
- Specialized travel advice and information on Gamewatchers’ African destinations.
- Immediate access to real-time lodge availability at all Gamewatchers’ properties in Africa, with the option to reserve space.
- Introduction and handover of all communication details and provisional reservations to your chosen operator or travel advisor.
- Recommendations for specialist travel advisors or in-country Preferred Partners.
- Pre-, during-, and post-travel guest assistance, including proactive monitoring and reconfirmation of travel details and hands-on management of travel contingencies.
- If you’re staying at multiple properties, we preemptively communicate your preferences to ensure a personalized guest experience.
- Daily check-ins, confirmations, and feedback to travel advisors regarding your stay.
- Itinerary consultations and on-call guest assistance with comprehensive en-route support, including courier arrangements for guest purchases and the return of misplaced personal items.
- Emergency and incident support during and after travel.
Experience the excellence of Gamewatchers Concierge Service for a seamless and unforgettable journey.
We keep winning awards
These are just a few of the reasons why we win awards every year and are regularly voted the best travel company at World Travel Awards.






What Our Clients Say About Us...
In our commitment to excellence, we not only strive to exceed our clients’ expectations but also value their feedback. We are proud to present our latest clients’ feedback posted on Trip Advisor.
Tim M26 March 2025Verified An epic vacation! Wow, what a trip! I lived in Africa for 8 years and have gone on many safaris in numerous African countries, but my recent trip with Gamewatchers to their Porini Camp in a conservancy outside the Masai Mara was by far the best. Great service, great animal watching, great facilities, and great staff. My family of four traveled with five other families- 18 of us in total- and had an absolutely incredible experience. I can not recommend Gamewatchers and Porini Camps more highly. Wendy H8 March 2025Verified Our experience - start to finish - far exceeded our expectations! We HIGHLY recommend Gamewatchers Safaris and their Porini Bush Camps.Our experience - start to finish - far exceeded our expectations. Our safari planning consultant, Wayne Hammond designed a safari itinerary based on what he heard about our individual desires (husband/wife and female friend). He was very attentive to answering our seemingly never-ending questions.From the moment a Gamewatchers representative met us at the airport at 1:30 am when our flight arrived, to the moment another representative dropped us off at our hotel after the safari, there wasn’t a single hiccup.We chose a fly-in safari staying at three different Gamewatchers’ Porini Bush Camps. Every single staff member was so welcoming and attentive, from the camp managers, guides, chefs and dining staff to everyone else who served us.The three sets of guides were just terrific - so knowledgeable, humorous, and willing to stop for as long as we wanted take pictures or enjoy a scene. The food was good and varied! We particularly enjoyed our bush breakfasts and lunches. The tents were very roomy and nicely appointed. We felt perfectly safe in our tents at night, even though we knew there were animals not too far away. The safari drives themselves were absolutely amazing. Two of us saw the "big five;" and the third saw four of the five. It was really a thrill to see three of the four prides in Olare Motorogi Conservancy, cheetahs on two occasions including right at the airstrip the day we flew out of Lion Camp, and not one but two leopards together (mom and juvenile cub). The guides were as enthusiastic about spotting a big herd of elephants as they were for a small bat-eared fox or dozens of colorful birds.We were drawn to Gamewatchers because of their commitment to conservation and to working with and supporting the Maasai people. Staying in conservancies meant fewer crowds and the flexibility to drive off-road, go on a night-safari and a walking safari if we chose. We very much enjoyed our visit to a local Maasai village and learning about their daily life and culture.We whole-heartedly give Gamewatchers and Porini Camps five stars!Bruce WynnKaren Rotko-WynnWendy Hatch Wanderer4538555 March 2025Verified "Celebrating 60" Wanted to celebrate "60" in a special way and booking a safari in Kenya was absolutely amazing! With the help of Wayne and all the staff at Gamewatchers who helped us along the way Asante sana! Returning home, people have asked what the highlight was, and my response is nature provided us a special day, each and every day. The camps, the food, staff and new friends we met along the way was incredible. We went into this experience thinking it was a "one and done" kind of trip but of course we caught the Safari bug! Highly recommend the Porini Camps and booking with Gamewatchers! LMaze28 February 2025Verified Beyond our wildest dreams! Everything was outstanding! Beyond our expectations! We thought this was once in a lifetime, but now we are hooked, and would not hesitate to do it again with Gamewatchers. From the building of the itinerary with Wayne, to the support in Kenya for transportation to/from the camps, the great food, the comfortable lodgings and the friendly and accommodating staff, the game drives with the incredible guides everything was seamless and . We never once felt nervous or concerned as 3 ladies travelling alone. We saw so much more than anticipated, including all of the Big 5. We stayed in Nairobi and 3 different Porini Camps, as well a trip to the beach in Diani. Each place was unique and all were equally great. The Porini experiences were extra special and we highly recommend Gamewatchers and Porini Camps. You will not be disappointed. Paul B16 February 2025Verified First class care - and a lifetime of memories Huge thanks for the excellent service from the Gamewatchers team during our recent visit to Kenya. The team in Nairobi were fantastic from the airport pick up, through to showing us various sites in the city.We were also extremely impressed with booking our safari through Gamewatchers. The team made excellent (and practical) suggestions for our trip, and were truly spoilt by an incredible time and safari at Ol Seki Hemingways. Asante sana to you all! Koen H14 February 2025Verified Prime Game Sightings! Our trip has been absolutely brilliant. The whole experience was top quality and very enriching. We had prime sightings of all kinds of animal behaviour and scenes. The Masai guides are extremely knowledgeable, friendly and fun. The staff in the camps are amazing, the level of hospitality is very high. And the meals are top cuisine!As you can read above, we have been treated so well and spoiled with a cherry on top :-)If we come back to Africa, we will definitely book with Game Watchers again.Congratulations to the whole team for making this an unforgettable experience for us RaS14 February 2025Verified Amazing 18 day private Safari in Kenya Rick McIntyre curated a wonderful 18 day Safari in Kenya (Amboseli, Lewa, Meru National Park, Ol Pejeta and Mara North) for my wife and I in January. The properties he selected were wonderful and the game drives were exceptional. Gamewatchers delivered above and beyond our expectations and everything from initial contact to final return went seamlessly. Gamewatchers service and support are simply amazing and we would not hesitate working with them on other African Safari's for us in the future. lovesthesun-713 February 2025Verified Wonderful Safari Experience - Book with Gamewatchers! Just recently returned from a 10 night safari booked with Gamewatchers (our contact Rick McIntyre). This was our 2nd trip to Kenya, but the first with Gamewatchers who were recommended to us by friends who did their first safari a year ago. We were absolutely delighted with this company from start to finish. Rick was easy to reach and always answered our questions in a timely manner. The care and service from the moment we arrived in Nairobi until we were delivered back to the international airport was stellar. Every detail taken care of, caring and helpful staff on the ground, all schedules met, etc. We stayed at 3 different camps (Rhino, Giraffe and Cheetah), and have written individual reviews for each of them. The camps were wonderful as were the staff and guides at each of them. We saw amazing animals - and although we had seen probably most of them 12 years ago, people are right when they say that each time you return you see different things, or behaviours, etc. Would absolutely recommend using Gamewatchers Safaris! davidandchristine76711 February 2025Verified Simply the best. Our fourth safari with Gamewatchers, and hopefully it will not be our last. We love the sheer professionalism of this company. Sooner or later something will go wrong on safari, when it does they sort it out calmly and efficiently. Mostly they operate in the Conservancies adjoining National Parks, which means you see far fewer other vehicles and often have the sights to yourselves.One of our favourite highlights is the bush breakfast, carried with the vehicle and often enjoyed whilst watching game having their own meals. We saw all the big 5, including leopard twice. We also saw hyenas steal a lion's kill, and a myriad of birds. Would we recommend Gamewatchers to others? Wholeheartedly, from the first enquiry to Wayne Hammond to the time they dropped us off at the airport for the journey home we were well looked-after, and could not have asked for better. Kristen Barnett2 February 2025Verified An exceptional African safari experience. I highly recommend Gamewathers Safaris for anyone seeking an exceptional African safari experience. Having recently utilized their company for a trip to Kenya, I can confidently say that they exceeded all my expectations. The accommdations and transportation arranged by them were topnotch ensuring a comfortable and enjoyable journey. I cannot wait to plan my next trip with them.