Gamewatchers Concierge Service

Welcome to the world of Gamewatchers Concierge – a high-touch service that operates around the clock from Monday to Friday. Our dedicated Gamewatchers Concierge team is available via phone and email to assist you.

This bespoke travel service is open to Gamewatchers guests and travel advisors, offering expert guidance, immediate access to real-time availability at Gamewatchers lodges, and the option to reserve space. We provide ongoing communication with travelers and travel advisors to manage travel arrangements.

In addition to these complimentary services, our optional 'Exclusive' Concierge Service provides comprehensive pre-, during-, and post-travel assistance, including 24/7 emergency and incident support.

Who can access this service?

This tailored service is accessible to Gamewatchers guests and travel advisors.

What does our fully integrated Concierge Service offer?

Our fully integrated Concierge Service provides Gamewatchers guests and travel advisors from around the world with access to our dedicated team. We manage all communication channels, including phone and email, across various time zones, 24 hours a day, Monday to Friday.

Complimentary Concierge Services offered

Specialized travel advice and information on Gamewatchers’ African destinations.
Immediate access to real-time lodge availability at all Gamewatchers’ properties in Africa, with the option to reserve space.
Introduction and handover of all communication details and provisional reservations to your chosen operator or travel advisor.

Recommendations for specialist travel advisors or in-country Preferred Partners.
Pre-, during-, and post-travel guest assistance, including proactive monitoring and reconfirmation of travel details and hands-on management of travel contingencies.
If you’re staying at multiple properties, we preemptively communicate your preferences to ensure a personalized guest experience.

Daily check-ins, confirmations, and feedback to travel advisors regarding your stay.
Itinerary consultations and on-call guest assistance with comprehensive en-route support, including courier arrangements for guest purchases and the return of misplaced personal items.
Emergency and incident support during and after travel.

Experience the excellence of Gamewatchers Concierge Service for a seamless and unforgettable journey.

We keep winning awards

These are just a few of the reasons why we win awards every year and are regularly voted the best travel company at World Travel Awards.

What Our Clients Say About Us...

In our commitment to excellence, we not only strive to exceed our clients’ expectations but also value their feedback. We are proud to present our latest clients’ feedback posted on Trip Advisor.