Through our public liability insurance we are linked to SATIB  incident management team under the banner of Critical Incident Management Services

SATIB24 membership allows access to a 24/7 Operations Centre ensuring customers have a direct line to doctors, nurses and security professionals in a crisis, as well as a trusted source of global support and advice. The Operations Centre provides the coordination of an integrated network of emergency medical, security and incident management specialists who cohesively and seamlessly manage multiple resources and responses to ensure the best potential outcome of any incident.

SATIB 24 have been re-writing the way incidents are managed in Africa for almost a decade. Critical incidents impose a threat of loss – something bad happening that may cost life, limb, and money, loss of reputation, property or asset damage or business interruption. Management of these situations by a specialist team minimizes the loss and maximizes the outcome.

This gives us one number access for crisis help 24/7/365, telemedical consultations, help increating an Incident Action Plan (IAP) and Guidance on proposed implementation of the IAP. and Includes:

• Medical emergencies- illness or onset of potentially serious symptoms
• Trauma and accidents
• Exposure to blood, poisons or other hazardous materials
• Assault, rape, kidnap or other crime
• Psychologically traumatic events

INFORMATION NEEDED:	GO TO A PLACE WITH GOOD COMMUNICATION:	GATHER THE FOLLOWING INFORMATION:
Where the incident is What sort of incident it is and exactly how it happened How many people are injured or involved What sort of injuries or symptoms are immediately obvious.	Ensure you have access to a clear communication line. eg: Satelite Phone, Cell Phone, Radio Link	Travel insurance policy details eg: Policy Number & Emergency Contact Number Full name of patient Date of birth Agent Name

IMMEDIATELY THEREAFTER, PHONE SATIB24 ON:

+27 1000 70230

Back-up Numbers: +27 87 702 8116 / +27 82 854 9270